How a Telecom Audit Benefits Businesses

You already have your outdoor awnings in place, providing your location with shade and helping with AC costs. Now it’s time to move on to the next items on your list to save your business money in the short and long term. It’s time you considered an audit of your telecom expenses.

The Problem

Every business relies on communication to succeed. Employees need to communicate with each other, sales teams need to communicate with their customers, CEO’s need to communicate with their shareholders. Telecom expenses are a cost of doing business, and often, as long as the phone rings and the laptop connects to wifi, no one gives their telecom a second thought.

You’re paying too much.
So often the person who pays the communication bills is a money person, not a technology person. While the IT department might set up the accounts and agree to the terms and prices in the contract, the reality is that the bill goes to a bookkeeper or office manager. If the bill is pretty close to what it was last month, the bill gets paid without any scrutiny. If it goes up a little each month, it will never get noticed. If someone does notice, they might look at the bill and see charges and fees that seem like they might be legitimate, or simply impossible to decipher.

The fact is, the carrier is aware that whatever they invoice will be paid, with no questions asked. 90% of all phone bills have errors, most of which benefit the carrier.
So the person who pays the bills doesn’t understand the charges, the charges are in error, and benefit the carrier. If they approach the IT person about charges, the IT person will likely also be confused and assume it to be legitimate. This is all as the carrier intended.

Many organizations never really know what lines, circuits, or services are on the bills and which services are no longer needed.
Frequently, when an employee retires and isn’t immediately replaced, a phone line may go dormant. The phone company will never call you to remind you that a line isn’t being used when they can simply charge you for service. When they hire a new employee, the organization may simply order a new line rather than use a number they already have.

Many businesses buy what appears to be the lowest price instead of the BEST LONG-TERM VALUE.
Too much emphasis on the up-front short term costs can have a long term negative impact on the bottom line success of your efforts. What may have been a great deal ten years ago may now be costing a business a substantial amount in maintenance and fees. It can be difficult to weigh the options, especially concerning capital expense vs. operating expense.

Many people want to understand the complexities of the technology but few are able to develop the necessary depth and breadth of expertise fast enough to truly know whether they are making good decisions.

Since nearly all telecom bills are in error, and nearly all businesses do not have personnel with the expertise to decipher and remedy the bills, what can a business do? Surely the telecom carriers will take care of you if you ask them, won’t they?

You would hope so, but you need help.
You need someone who understands the bills and can make the carriers play nice.

A telecom audit performed by experts can solve your problem with your telecom bills.

The Solution
Only an expert can decipher a communications bill and find the errors that can hinder a company. They have the expertise and experience to find those details the carriers will never tell you about.

The telecom audit
A good telecom auditor works to save you money. Look for someone to be your advocate, who will tell you the truth and have your best interest in mind. You want them to keep the providers honest and help you make the best decisions for your organization.

A telecom audit exposes incorrect rates and billing errors.
An auditor knows the going rates, and can quickly spot overcharges. They know which services you need and which you never agreed to. Once exposed, the auditor can get those rates changed to the best rates and get the best discounts, and obtain refunds for overcharges as far back as law allows.

A telecom audit will reveal all unnecessary lines, circuits, features, and services.
A good auditor will do their homework and work with a client to determine what they really need, and get rid of what they don’t. Once determined, the client gives the go- ahead to make the changes.

 A telecom auditor will work with the carriers to resolve issues, so you don’t have to.
No one wants to sit on hold only to find that they’ve been transferred to the wrong department. Again. A good auditor takes on this hassle for you and convinces the providers to correct issues and make them right. They level the playing field and eliminate the unfair advantages that are stacked up against all telecom customers. When your auditor understands the games the carriers play, they can make sure you are the one who ultimately wins.

A good auditor will recommend technologies that may result in even greater money saving.
The main objective of the audit is to save the client money, so make sure your auditor has your best interest in mind, and aren’t simply a re-seller going after commissions from the telecom providers.

Only hire a telecom auditor who works in your best interest, to save you money and put those dollars back in your budget.

The BEST Solution
A telecom audit can benefit your business, that much is clear. It will reduce telecom cost, and ensure the best value to the customer. But it matters who you hire to perform the audit. Not all auditors work in your best interest. Some are re- sellers, some work quickly, so they’re paid quickly. Only the BEST auditors work in your best interest.

The Telecom Fitness Review
DenMark Business Solutions has decades of combined voice and data communications industry experience. We are one of the leading IT consultants in the York, PA and surrounding Central PA areas. We have designed, planned, and assisted with the implementation of hundreds of telecommunications systems, data circuits, and phone lines.

A DenMark Telecom Review is 100% Risk-Free.
We take all the risk, we do all the work, and you don’t pay us a penny. Our mission is to find you savings and better telecommunications solutions. This compelling value will deliver immediate payback and long-term savings. You have nothing to lose, and everything to gain!

To find out more about our Telecom Audits, visit our website at


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